01 Alex needs the plan.
Messages · Thursday kickoff
One location
or both?
Let me check.
DeliveredBoutique operational systems firm
Your business works.
But keeping it moving relies on you.
You shouldn’t have to keep it all in your head. We build around the tools your team already uses, so everyone knows what’s next.
Show us what you keep checkingWhen every next step depends on you,You’re carrying
You’re carrying
the system.
One change. Three places to follow through.
Three loose ends. All waiting on you.
02 Jamie needs an answer.
Jamie Lee
To: You
To: You
Ready to get started
One change.
Could we do both locations?
Can we still start Thursday?
Thanks, Jamie
On Friday, you wrote:
The estimate covers one location.
The estimate covers one location.
03 The numbers need updating.
Saved yesterday · estimate
Still says one.
Check with Sam.
| Project | Locations |
|---|---|
| Discovery | 1 |
| Delivery | 1 |
| Start date | Thursday |
NORTHLINEWORKING COPY
Revised estimate
Discovery & delivery · 2 locations
Original scope1 location
Revised scopeBoth locations
Numbers first.
Then send to Jamie.
Scroll to carry the work forward ↓
You’re connecting the dots.
We build the connections.
The right person gets the next step. Changed details reach the people who need them. You don’t have to carry every update yourself.
See this in practice ↗The SAMEpage Practice
From the work you keep chasing
to a system your team can use.
Explore a step to see what it involves.
Find where important work returns to a person.
Request arrives→You chase the next moveDecide where ownership, status, rules, and exceptions should live.
Revised estimate→Sam owns the updateMake the operating model visible through a map, prototype, or narrow demonstration before asking for a larger commitment.
The request changes→Does the right person know?Implement around the tools and judgment the business should keep.
Order intake→Customer + invoice in QuickBooksTest with real work, adjust what does not hold, and remain accountable for the system after launch.
An exception surfaces→Review · adjust · verify
What changes after we build?What you can stop carrying, and what you can count on.
Step away.Without taking the work with you.
Finish the day without one last round of checking that everything is moving.
Work moves.
The way you expect.
Work moves.
The next step has an owner. The checks are built in. You don’t have to keep repeating the plan.
You decide.
Without chasing the details.
You decide.
When your judgment is needed, the information comes with it. You spend less time asking for updates and piecing the story together.
Issues surface.
The right person gets alerted.
Issues surface.
When work gets stuck, the person responsible is alerted. If it can’t continue safely, it pauses with a clear way to pick it back up.
You’re still in charge. You don’t have to stay on watch.
Start a conversationBoutique by Design
The people you meet
stay with the work.
You work directly with Daniel and Craig, from the first conversation through delivery.
Understanding the work
Daniel Raybin
Finds where responsibility gets lost.
Designs how the work should move.
Making it work in practice
Craig Thorogood
Turns the design into a working system.
Helps the team put it to use.
What’s on
your Post-it?
Start here your Post-it?
You don’t need to know what should be built.
Start with the part of the business you keep checking, chasing, or piecing together.
Tell us one recurring thing that keeps coming back to you.
We’ll help you work out:
- Where the information lives today.
- Who carries the next move.
- What a sensible first step looks like.
Your team keeps the judgment. The system carries the next move.